Question 1

How does the per-project subscription model work?

Accepted Answer

Geol.ai uses a per-project subscription model. Each project you create has its own independent subscription tier (FREE, STARTER, GROWTH, PROFESSIONAL, or SCALE). This means you can maintain multiple projects at different tier levels - for example, keep personal sites on FREE while upgrading client projects to PROFESSIONAL. Each project's tier determines its features, scan credits, and capabilities.

Question 2

Can I have multiple projects with different subscription tiers?

Accepted Answer

Yes! You can create multiple projects with different subscription tiers. Each account gets one FREE project to explore the platform, plus unlimited paid projects at any tier. For example, you might have your FREE project for testing, a PROFESSIONAL project for your main business website, and a GROWTH project for a side project. Each project is billed separately and has its own monthly scan credits, features, and billing cycle.

Question 3

What happens to my URLs when I upgrade or downgrade a project?

Accepted Answer

When you upgrade a project, all URLs within that project immediately gain access to the new tier's features (automated scanning, advanced formats, competitor tracking, etc.). When you downgrade, URLs lose access to premium features but retain their historical scan data and AI Visibility Scores. You can always re-upgrade to restore full access.

Question 4

How are scan credits managed across multiple projects?

Accepted Answer

Each project has its own independent monthly scan credit allocation based on its tier. FREE projects get 3 one-time scans, STARTER gets 5/month, GROWTH gets 20/month, PROFESSIONAL gets 100/month, and SCALE gets 200/month. Credits reset monthly per project and don't pool across projects. This ensures fair usage and predictable billing per project.

Question 5

Can I move URLs between projects?

Accepted Answer

Currently, URLs are permanently assigned to the project they were created in. This ensures billing clarity and prevents confusion about which project's credits are used for scans. If you need to monitor a URL under a different tier, you can add it to another project (this will create a separate monitored instance with its own scan history).

Question 6

How do I create a new project and choose its tier?

Accepted Answer

When you create a new project, you'll go through a 2-step wizard: (1) Select your desired tier and review features/pricing, (2) Enter project details (name, domain, etc.). FREE projects are created immediately. For paid tiers, you'll complete Stripe checkout before the project is created. Each project maintains its own Stripe subscription.

Question 7

What features are project-specific vs account-wide?

Accepted Answer

Most features are project-specific: scan credits, automated scheduling, format selection, competitor tracking, and integration access are all determined by each project's individual tier. Account-wide features include: your login credentials, user profile, one FREE project for exploration, and the ability to create unlimited paid projects. Each project operates independently with its own tier-based capabilities.

Question 8

How does billing work with multiple paid projects?

Accepted Answer

Each paid project has its own Stripe subscription with its own billing cycle and monthly charge. If you have 3 PROFESSIONAL projects, you'll have 3 separate subscriptions (though they'll all appear on your Stripe customer account). You can cancel any project's subscription independently without affecting your other projects.

Question 9

Can FREE project URLs access features from my paid projects?

Accepted Answer

No. Each project's tier strictly controls what features its URLs can access. URLs in a FREE project cannot use automated scheduling, advanced formats, or competitor tracking - even if you have PROFESSIONAL projects elsewhere in your account. This ensures fair usage and prevents privilege escalation across projects.

Question 10

What happens when a project's Stripe subscription is cancelled?

Accepted Answer

When you cancel a project's subscription, it will downgrade to FREE tier at the end of the current billing period. The project remains accessible with FREE tier limitations (3 one-time scans, manual scanning only). All historical data, scan results, and URLs are preserved. You can re-subscribe anytime to restore premium features.

Question 11

How quickly will I receive a response?

Accepted Answer

We respond to all support inquiries within 24 hours during business days (Monday-Friday, 9AM-6PM EST). For urgent issues, please include 'URGENT' in your subject line.

Question 12

What should I include in my support request?

Accepted Answer

Please include a detailed description of your issue, the URL you're working with, your account email, and any relevant error messages. Screenshots are helpful for visual issues.

Question 13

Do you offer phone support?

Accepted Answer

Currently, we offer email support to ensure we can provide detailed, documented responses to your questions. Scale plan customers also have access to live chat support.

Question 14

Can I schedule a demo or training session?

Accepted Answer

Yes! Professional and Scale customers can schedule personalized training sessions. Please mention this in your support request and we'll coordinate a time that works for you.

Question 15

How do I report a bug or request a feature?

Accepted Answer

Use the contact form below and select 'Bug Report' or 'Feature Request' in your subject line. We value user feedback and regularly implement suggested improvements.

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