Troubleshooting
Why do AI engines misquote or hallucinate about my product?
Updated January 12, 2026GEO Expert Team
Summary
If the engine isn't grounded on your page (or your page isn't accessible), it may rely on stale or incorrect sources. Improve accessibility and publish a canonical 'facts' section that's easy to extract.
Detailed Answer
If the engine is not grounded on your page (or your page isn't accessible), it may rely on stale or incorrect sources. Improve accessibility and publish a canonical "facts" section that's easy to extract.
Common causes:
1. No grounding: Engine using training data, not live page
2. Inaccessible page: Crawlers can't fetch current content
3. Stale sources: Outdated information elsewhere on web
4. Conflicting information: Multiple sources disagree
Solutions:
1. Facts section: Clear, extractable product facts
2. Improve accessibility: Remove crawler blocks
3. Update everywhere: Consistent info across all platforms
4. Schema markup: Structured product information
5. Monitor mentions: Correct misinformation where possible
hallucinationmisquotesaccuracydebugging